The Charity IT Association is a team of like-minded groups which have a passion for helping charities get the most from their IT. Some are charities themselves, and others are membership organisations. CITA members first came together in order to survey the charity sector about their experience of using and managing IT.

By talking to mid-sized charities about their experiences, we learned that they were typically under-resourced in the areas of IT, didn't know whom to ask or to trust about their IT problems, and weren't aware of the resources available to them in terms of IT expertise. Through our own individual experiences, the members of CITA were also conscious that many charities have a tactical, rather than strategic, approach to IT.

We therefore set out to create a simple, easy-to-consume entry point for charities to engage with the pro-bono and low-bono partners who were willing to help them to get more advantage from their IT. Our first 'product' is the Tech Surgery, acting as a condensed initial engagement either to help resolve a specific problem, or to help a charities find the right resources to up their game in the exploitation of IT.