Central & South Sussex Citizens Advice

Central & South Sussex Citizens Advice

At a glance

Causes

  • Counselling / advice

Other details

Geographical remit: 
Regional

Objectives

Central and South Sussex Citizens Advice  (CaSSCA) is a registered charity, and is part of the national Citizens Advice network.

Advice services are delivered from over 3,500 community locations in England and Wales, run by around 433 individual charities. Citizens Advice itself is also a registered charity, as well as being the membership organisation for all Citizens Advice organisations.

We operate within the aims agreed by the Citizens Advice service nationally which are;

Citizens Advice Aims

  • to provide the advice people need for the problems they face.
  • to improve the policies and practices that affect people’s lives.
  • The service we provide is free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

As an independent Charity we also have our own additional vision, mission and values.

CASSCA Vision

Our vision for Central & south Sussex CAB is to be recognised above all, as an agent of social change, helping people take more control of their lives through accessible, responsive advice and enriching society through powerful influence of social policy.

CASSCA Mission

To provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities.  For every voice to be heard and to improve the policies and practices that affect people’s lives.

CASSCA values

  • We value diversity, promote equality and challenge discrimination
  • We invest in advice to ensure clients’ needs are always met effectively
  • We enable personal growth and fulfilment for all staff (both volunteers and paid staff)

We will do this by creating a compelling vision for the future and demonstrate honesty, integrity and sensitivity in all communications.  We will take pride and confidence in providing a professional service to the communities we serve.  We will work together demonstrating ‘one team’ spirit whilst maintaining a local identity.

To provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities.  For every voice to be heard and to improve the policies and practices that affect people’s lives.

Activities

We offer free, independent advice to everybody, whoever you are, whatever the problem.

We have offices in Worthing, Shoreham, Horsham, Crawley, East Grinstead, Haywards Heath and Burgess Hill, as well as several outreaches. We also offer our services via telephone, email and webchat. 

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