Action for Carers Surrey

Action for Carers Surrey

At a glance

Causes

  • Local / community

Other details

Organisation type: 
Charity
Geographical remit: 
Local

Objectives

About Action for Carers

We support Surrey’s unpaid family and friend carers, of all ages, by phone, through face-to-face meetings, workshops, wellbeing events and training.

This includes information on rights and benefits, guidance on moving and handling (including back care), advocacy, and other practical and emotional help.

We also run regular Carer Hubs at 14 locations across Surrey, as well as support groups and wellbeing events, and provide a wide range of free resources.

We have specialist support available for young carers (aged 5-17), and staff working in Surrey’s hospitals. We also support and train health, social and education professionals.

Who we support

We support carers from the age of 5 who live within Surrey.  Surrey is a diverse county, nearly 17% of Surrey’s population describe themselves as being from a minority ethnic group, with particularly large South East Asian, and Gypsy, Roma Traveller communities, as well as significant groups, such as Nepali (owing to Surrey’s Armed Forces role).

Our Impact - what carers say about our services

98% of carers who have used our services, would recommend us to another carer.  Our feedback is continuously high. Here are some quotes from the past couple of months:

  • “Action for Carers is a lifeline, I wouldn't be where I am with you. You have also put me onto other services, that have been a tremendous support. Thank you.
  • “I'm so grateful for your help. You've no idea what a difference it’s made, definitely makes me feel less alone.”
  • “I am so happy to have found Action for Carers. I now feel more prepared in caring for my husband during the next few weeks/months, with support and advice from you, and palliative care nurses in due course, as his health deteriorates.”
  • “Thank you! I don't know how I would cope without Action for Carers.”
  • “A big thank you I could not manage without this support and skilled advice.”
  • “They are all such valuable groups and I can't thank Action for Carers enough! You provide the most amazing service and are such a positive and caring group of people. I most value attending mindfulness and the session I attended on caring for someone with a mental health condition was very interesting, giving me some useful tips. I have enjoyed attending the Zoom events as they are very convenient and take less time and energy than attending an in-person session. In-person sessions are needed too, but for me, Zoom is great. Just thank you SO SO much! The services you provide to us Carers is fantastic and supports us to carry on.

Activities

Our support includes information on rights, benefits advice, advocacy, guidance on moving and handling, support in hospital, and other practical and emotional help. We also run regular Carer Hubs at 14 locations across Surrey, as well as support groups and wellbeing events, and provide a wide range of free resources. We also signpost carers, and the people they care for to relevant specialised sources of support. 

We provide young carers with individual and group support and opportunities to meet – and have fun with – other children and young people in similar positions. And we really understand how these extra responsibilities can affect daily life, schoolwork and time for friends. This year so far, we have welcomed 500 new young carers to our service, plus, we have influenced many schools to become ‘young carer friendly’ through our innovative Angel Award scheme.

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