Welfare Benefit Advisor

Welfare Benefit Advisor

Ongoing role
At a glance


  • Office and Administration Management
  • Project / programme management
  • Data protection / GDPR
  • Health and safety
  • Safeguarding
  • Advice / Advocacy
  • Social care / Counselling


Birmingham, B28 8BH
Mainly at the office
Travel limit? No specific limit, though knowledge of local area essential


Mostly during office hours Estimate of time needed:
7-15 hours / week
Monday to Friday 10-2

If you want to make a positive change in a persons life, whilst genuinely giving your time through volunteering, then DUJ Advice Centre is a rewarding place to be.

What will you be doing?

What are we looking for?

We are seeking a highly motivated and passionate individual to join our experienced and dedicated team to support the delivery of high-quality welfare benefits advice via different communication platforms.

We require an individual with proficient administrative capabilities who is dedicated to leveraging them to enhance the capacity of our welfare benefits advisors.


  • Offer administrative support to the team.
  • Provide information, advice, and guidance on welfare benefits or any services provided to individuals accessing the center.
  • Collaborate with the different service providers.

What are we looking for?

Key Qualifications and Experience:

  • Essential experience in office administration.
  • Essential proficiency in IT and computer skills, including Office 365.
  • Essential professional telephone etiquette.
  • Essential strong interpersonal skills and the ability to interact with vulnerable individuals.
  • Essential excellence in communication, both written and oral.
  • Desirable experience in compliance management within an organization.

Personal Qualities:

  • Willingness to work independently, under pressure, and within deadlines.
  • Ability to function effectively as part of a team.
  • Demonstrates honesty and integrity.

What difference will you make?

Our efforts have a transformative impact on people's lives. Our team comprises dedicated and proficient individuals who are motivated by our pledge to eradicate poverty in the communities we assist. Come be a part of DUJ Advice Centre in our pursuit.

We take pride in our vibrant and encouraging environment, where we appreciate you as a unique individual and provide avenues for your personal development.

  • Black, asian and minority ethnic groups
  • Children / families
  • Counselling / advice
  • Education
  • Housing and homelessness
  • Learning disabilities / difficulties
  • Local / community
  • Mental health
  • Physical disabilities
  • Poverty relief
  • Training / employment support
  • Young people
  • Organisation type: 
    Not for profit

    Our mission is to improve the quality of life for individuals in Birmingham by creating opportunities for their social, physical, and economic well-being. We support individuals to deal with...