Telephone Receptionist / 'Helpliner'

Telephone Receptionist / 'Helpliner'

Ongoing role
At a glance


  • Advice / Advocacy
  • Social care / Counselling


Basildon, SS14 2EZ
Mainly at the office
Travel limit? 15 miles


Mostly during office hours Estimate of time needed:
3-7 hours / week
Following full training this is an on-going role


30 Sep 2024

Helping people with their mental health by: -

Answering phone calls.

Listening to clients' needs and giving them advice.

Signposting to our and other services.

Carrying out administration.

What will you be doing?

We are a local mental health charity who self-fund 50% of our mental health services for local people. Our largest service by number of users is counselling of children, youths and adults. The first point of contact for most clients is our telephone 'Helpline' which is operated during the daytime by volunteers. We are looking for people who have experience answering phone calls, listening and giving advice and performing reception duties.

What are we looking for?

Good interpersonal skills and non-judgemental attitude towards people with lived experience of mental ill health.

Ability to communicate effectively. Good organisational and admin skills. Strong team working ethos.

Experience in working in a telephone-based role, e.g. working as a receptionist, listening and giving advice.

Full training and supervision will be given.

A Disclosure and Barring Service (DBS) check will be required.

What difference will you make?

Our evaluation data show that our services help people with their mental health and consequently help them continue with their lives as best as possible.

Before you apply

Please contact us via Reach Volunteering

  • Campaigning
  • Children / families
  • Counselling / advice
  • Housing and homelessness
  • Local / community
  • Mental health
  • Young people
  • Organisation type: 

    About Basildon Mind

    Basildon Mind is a registered charity, providing high quality counselling, supported housing, wellbeing (allotment, walking groups), forensic advocacy...