To host our Parent/Carer online community support group as part of Mast Cell Actions community support services.
Key tasks include:
· Host support sessions with professionalism and enthusiasm.
· Moderate Q&A sessions, and facilitate audience interaction to keep participants engaged.
· Manage technical aspects of virtual events, to ensure smooth execution.
· Take the register and send post event emails using our bespoke event platform
· Raise safeguarding concerns using internal processes and procedures. Training will be provided
· Maintain confidentiality and follow charity policies and procedures
· Undertake relevant training
Experience/skills required:
· Proven experience as a virtual event host, moderator, or similar role is desirable but not essential as we can train you.
· Must have personal experience of being a parent or carer for a child with MCAS or suspected MCAS
· Excellent verbal communication skills, with the ability to engage with diverse audiences and adapt your hosting style to different event formats and audiences.
· Patience, empathy and compassion. Openness to support people from all backgrounds.
· Proficiency in virtual event platforms particularly Zoom, with the ability to troubleshoot technical issues quickly and effectively.
· Ability to work independently and collaboratively as part of a remote team, demonstrating reliability, flexibility, and professionalism at all times.
Key Objectives Include:
· The main purpose of this role is to facilitate and host our Parent/Carer Support Sessions alongside another volunteer
· Host support sessions in a manner that captivates and engages the audience, keeping them interested and actively participating throughout the event.
· Reassure and validate participants' experiences whilst encouraging story-sharing.
· Manage the technical aspects of virtual events proficiently.
· Represent Mast Cell Action professionally at all times, demonstrating strong communication skills, reliability, and adaptability in a virtual environment.
