North East Coordinator AbilityNet

North East Coordinator AbilityNet

Ongoing role
At a glance


  • Project management / Product owner
  • Public speaking
  • General / operations management
  • Project / programme management
  • Volunteer management
  • Mentoring / Coaching
  • Training


North East of England, NE1 1DF
Mainly at home
Travel limit? No limit


Either in or out of office hours Estimate of time needed:
3-7 hours / week
Approx 3-4 hours per week.

As an AbilityNet Coordinator you would be in charge of an area team of volunteers who change the lives of disabled and older people by providing Free IT Support.  We need a driven individual to grow this service in the NE.

What will you be doing?

Your principle accountabilities:

  • Create local awareness by networking with local organisations to publicise our free services, this could include disability charity organisations, libraries, community centres etc. to include a minimum of 1 event per year.
  • Allocate client requests to your team of Tech Volunteers.
  • Liaise with clients (older and disabled people) to provide updates on volunteer availability and any issues with resourcing that may delay visits.
  • Assist in the recruitment of IT Support Volunteers by contacting volunteer bureaus and similar local organisations.
  • Contact and interview potential volunteers to assess their suitability.
  • Support new volunteers through their Induction and first few visits.
  • Support and motivate the volunteers within the designated area through regular team meetings and contact
  • Support AbilityNet with the delivery of ad-hoc projects as and when required.
  • Available to attend ad-hoc company events or meetings.
  • Support/buddy other Coordinators as necessary.
  • Review monthly figures and trends and react appropriately with promotions and recruitment to fill gaps in service.
  • Approve volunteers expenses.
  • Adhere to all AbilityNet policies as set out in the Induction pack.
  • Undertaking client visits to provide IT support (optional).

What are we looking for?

  • Demonstrable experience in project management.
  • Good networking and communication skills: phone, face to face, email
  • IT skills/knowledge to enable support of IT support volunteers and clients
  • Access to a computer and email facilities.
  • Commit, on average, 3-4 hours per week, but work is flexible depending on client requests/needs



  • Knowledge of assistive technology e.g. Voice Recognition software
  • Marketing/promotional experience.
  • Previous volunteering experience or work with disabled or older people

What difference will you make?

Many disabled people and older people struggle to get the most from technology and need a trustworthy helpful person to offer independent advice and day to day tech support. AbilityNet's volunteers provide one-to-one support to disabled people and older people, through home visits and remote support. As an Area Coordinator you will help people with so much more than just technology. Computers can help people to gain or regain their independence by shopping or banking online, it can prevent isolation as the internet can connect them via email and Skype to family and friends, and it can even provide people with something relaxing and fun to do with games to play and radio and tv online, amongst other things. When something goes wrong with their technology suddenly all this is taken away, and we help to give it back.

Here's what one of our clients said “I thank you so much for sending Peter to set up my laptop, I can’t tell you how much it means to have someone at your side to explain everything so clearly.  It’s always difficult to get someone around here they all charge well over £100 which as a widow I cannot afford, so your charity is a god send for people like me living alone and disabled. I have lots of friends all very kind but I can’t keep asking for help, they all have such busy lives.”  

Check out our impact report here

What's in it for the volunteer?

As part of our service we offer the chance to work with disabled and older people and make a real difference to their lives. There's the chance to network with other IT professionals as well as training on disabilities and adaptive technology.

A few more details

  • The work is unpaid but travel and other expenses incurred on behalf of AbilityNet will be reimbursed in accordance with the organisation’s Expenses policy.
  • Due to the fact that applicants will be working with vulnerable adults, they will be subject to an Enhanced Disclosure check by the DBS (England and Wales). This will be renewed every 2 years (at no cost to volunteer).
  • Older people / later life
  • Physical disabilities
  • AbilityNet supports people of any age, living with any disability or impairment to use technology to achieve their goals at home, at work and in education. We do this by providing specialist...