Key Responsibilities

Recruitment and Induction

• Contact prospective members and follow up on all membership inquiries.
• Lead the recruitment process, working with department leads to define roles, the Marketing Lead to promote them, and the recruiting team to screen applicants and conduct interviews.
• Manage vetting with TVP and DBS.

Induction

• Oversee onboarding and communications, ensuring new members feel welcomed and understand their roles, policies, and procedures.
• Manage distribution of uniforms, ID badges, and IT accounts.
• Maintain and update onboarding materials for consistency.

Training

• Collaborate with the Training Officer and department leads to create training plans for new members.
• Track training progress, ensuring operational members meet certification requirements and managing those who do not qualify.

Membership Management

• Maintain accurate HR records in compliance with internal and external policies.
• Track attendance and participation, notifying members and leadership when expectations are not met.
• Serve as the primary contact for membership queries and concerns.

Welfare

• Work with the TRiM Lead to identify, track, and address welfare issues.
• Monitor member well-being and ensure access to support services.

Collaboration with Other Departments

• Identify recruitment and retention challenges, reporting them to the Leadership Team to improve volunteer experience.
• Maintain reports on key metrics like recruitment, retention, and operational activity.
• Partner with the welfare support team to handle sensitive issues and promote a supportive environment.
• Coordinate with Leadership to align membership with organizational goals.
• Attend Leadership Team meetings (a weekday typically 7pm to 9:30pm, monthly, face-to-face in Bracknell)