Information, Technology and Communications (ITC) Coordinator

Information, Technology and Communications (ITC) Coordinator

Ongoing role
At a glance


  • Digital and IT strategy
  • Network / system management
  • Software and web development
  • Web design (including UX/UI)
  • Office and Administration Management


Birmingham, B15 2HU
Mainly at home
Travel limit? 15 Miles


Mostly outside office hours Estimate of time needed:
1-3 hours / week
As with most things ITC, time will differ week to week, an average would be approximately 2 hours per week, plus 2 hour Management meeting per month

This role is essential and integral to maintaining the smooth running of Birmingham Child Contact Centre systems and equipment. It also contributes to the presence and future prospects of the organisation.


What will you be doing?

The following represent the basic tasks of this role.

  1. Maintenance, development and updating of systems & hardware in consultation with the Management Committee, coordinators, volunteers and other users.
  2. Train all levels of BCCC in the use of BCCC systems & ICT hardware.
  3. Advising Management Committee on ICT matters, purchases, repairs, software & hardware updates and general ICT operations.
  4. Maintenance and updating of Charity website and systems in collaboration with nominated ITC vendor
  5. Assist the Management Committee to develop and implement a Disaster (including Bare-Metal Meltdown) Recovery Procedure.
  6. Assist in updating BCCC's ICT Policy
  7. Assist in the support of BCCC's GDPR and Privacy responsibilities.
  8. Assist in the planning, creation and implementation of a new website, improved presence, documentation, logo, marketing interaction

What are we looking for?

Knowledgeable in Microsoft products (Exchange, Office, Networking), also in Google G Suite and usefully, Linux. An understanding of system access through web pages would be desirable, as with an understanding of hardware integration. We require an enquiring, detailed mind capable of working within a small team coupled with a desire to help contribute to BCCC's success.

What difference will you make?

Our children and parents deserve the best support possible to ensure that children remember such times with us positivity and with warm reflection. Being part of that experience provides a sense of wellbeing on both sides and the knowledge that no matter how small a contribution it seems, they will have made a positive difference to a family's future and a child's development. Their feeling of making a contribution to future social development, can be quite startling.

Currently,  we support our IT infrastructure. We require someone that will change the tide by ensuring our infrastructure supports our charity, and in a smart, cohesive, simple way.

What's in it for the volunteer?

Part of a small team, this is a crucial role to improve, inform, teach and provide guidance to  all disciplines, at all levels of our organisation. Success in this role, taking an organisation's fledgling infrastructure to maturity, generates a sense of satisfaction and is demonstrable for future endeavours. A Management Team role.

 As part of expanding team you'll contribute to the social and cultural development of inner city life. It's an extraordinary opportunity to contribute to the many aspects associated with running an organisation. We provide full training to ensure success in this major but fruitful role.

A few more details

We are a progressive, equal opportunities engager and welcome applications from all avenues of life. 

Before you apply

Please provide a CV in the first instance, plus a covering statement of what interests you in this role.
We will respond within two weeks.
Shortlisted applicants are required to complete an Application Form and attend for interview. We do contact referees.
Successful volunteers will be be DBS checked a the enhanced level, which is a requirement when working with children.

  • Children / families
  • Local / community
  • Young people
  • Our Child Contact Centre is a meeting place where children of separated families can enjoy contact with one (or both) parents and sometimes other family members in a comfortable and safe...