At a glance

Skills

Advice / Advocacy

Where

Worcestershire & Herefordshire, WR1 2AQ

Mainly at the office

Travel limit? We match our volunteers according to where they live and how far they want to travel in Here & Worcs

Time

Either in or out of office hours Estimate of time needed:
1-3 hours / week The volunteer will work at their convenience with the service user within the deadlines of the complaint process

Visitors from Fifth Day

Welcome to Reach Volunteering. We are a community and registered charity that connects people, skills and good causes.

To apply for this role, and any other on our platform, you need to be based in the UK, have at least three years of experience using the skills you wish to volunteer in a professional capacity or have lived experience (for trustee roles). Read more about our criteria.

As an IHCA Volunteer you will be joining a service that works across Herefordshire to support adults of all ages who want to complain about their NHS care or treatment.

What will you be doing?

We are seeking people who have:

Good communication and interpersonal skills
Empathetic
You will have, or be willing to learn, basic computer literacy skills in order to log your contact / work on our database system.
Organised and resourceful

Someone like you? Please get in touch with us if:

You believe we should embrace difference and champion diversity.

You are creative in your approach, can think around problems and find new ways to solve them

You’re looking for a role that you can be proud of, and passionate about.

What are we looking for?

Good communication and interpersonal skills
Empathetic
You will have, or be willing to learn, basic computer literacy skills in order to log your contact / work on our database system.
Organised and resourceful
Have three years experience in representing views and formulating arguments in written communication.

What difference will you make?

You will help the vulnerable have their voice heard in the context of resolving complaints regarding health services received.

Before you apply

Please apply via Reach.

IHCA-Volunteer-Role-Description-FINAL-1.docx

About Onside Advocacy

Causes

Counselling / advice

Health and well being / research and care

Housing and homelessness

Human rights

Local / community

Mental health

Older people / later life

Training / employment support

Young people

Organisation type:

Charity

Onside is a charity working across Worcestershire and Herefordshire, established in 1993 stemming from a belief that everyone has the right to be a valued human being and to be treated in a just...

Independent Health Complaint Advocate (IHCA)