At a glance

Skills

Advice / Advocacy

Where

Bromsgrove, B61 0DD

Mainly at the office

Travel limit? As a charity we need to keep travel expenses low so volunteers within 15 miles of the office ideally

Time

Mostly during office hours Estimate of time needed:
7-15 hours / week we ask for 1-2 days commitment on a regular day of the week (Monday-Friday)

Visitors from Fifth Day

Welcome to Reach Volunteering. We are a community and registered charity that connects people, skills and good causes.

To apply for this role, and any other on our platform, you need to be based in the UK, have at least three years of experience using the skills you wish to volunteer in a professional capacity or have lived experience (for trustee roles). Read more about our criteria.

Citizens Advice give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem. As part of our research and campaigns work we make things better for people.

What will you be doing?

As a Volunteer Adviser you will assist clients over the telephone via email and face to face, using your research skills and our trusted sources of information and advice. We are looking for advisers to work within our office as part of a team of volunteers.

Some examples of how you can assist clients might include

explore what benefits a client is entitled to and help them to complete a benefit application form
assist a client to appeal a benefit decision
complete a benefit calculation on behalf of a client
assist a client to complete a letter of grievance to their employer
assist a client facing eviction

What are we looking for?

be friendly and approachable
be non-judgmental and respect views, values and cultures that are different to your own
prior experience in advising clients
have good listening skills
have excellent verbal and written communication skills
have good maths and IT skills
be able to understand information and explain it to others
be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
be willing to undertake training in your role

What difference will you make?

make a real difference to people’s lives
learn about a range of issues such as benefits, debt, employment and housing.
build on valuable skills such as communication, listening and problem solving, and increase your employability
work with a range of different people, independently and in a team.
have a positive impact in your community.
a Citizens Advice training certificate and a Citizens Advice generalist adviser certificate on completion of training

Before you apply

Please apply through Reach in the first instance. Shortlisted candidates will be asked to complete an addtional application form and attend a face to face interview.

About Citizens Advice Bromsgrove and Redditch

Causes

Campaigning

Children / families

Community safety / victim support / domestic violence

Counselling / advice

Financial inclusion

Housing and homelessness

Human rights

Local / community

Physical disabilities

Poverty relief

Voluntary sector support

Organisation type:

Charity

At Citizens Advice Bromsgrove and Redditch we believe no one should have to face problems without good quality, independent advice.

That’s why we’re here: to give people the knowledge and...

Experienced Advisers needed for Citizens Advice