Experienced Advisers needed for Citizens Advice

Experienced Advisers needed for Citizens Advice

Ongoing role
At a glance


  • Advice / Advocacy


Bromsgrove, B61 0DD
Mainly at the office
Travel limit? As a charity we need to keep travel expenses low so volunteers within 15 miles of the office ideally


Mostly during office hours Estimate of time needed:
7-15 hours / week
we ask for 1-2 days commitment on a regular day of the week (Monday-Friday)

Citizens Advice give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem. As part of our research and campaigns work we make things better for people.


What will you be doing?

As a Volunteer Adviser you will assist clients over the telephone via email and face to face, using your research skills and our trusted sources of information and advice. We are looking for advisers to work within our office as part of a team of volunteers.

Some examples of how you can assist clients might include

  • explore what benefits a client is entitled to and help them to complete a benefit application form
  • assist a client to appeal a benefit decision
  • complete a benefit calculation on behalf of a client
  • assist a client to complete a letter of grievance to their employer
  • assist a client facing eviction




What are we looking for?

  • be friendly and approachable
  • be non-judgmental and respect views, values and cultures that are different to your own
  • prior experience in advising clients
  • have good listening skills
  • have excellent verbal and written communication skills
  • have good maths and IT skills
  • be able to understand information and explain it to others
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role

What difference will you make?

  • make a real difference to people’s lives
  • learn about a range of issues such as benefits, debt, employment and housing.
  • build on valuable skills such as communication, listening and problem solving, and increase your employability
  • work with a range of different people, independently and in a team.
  • have a positive impact in your community.
  • a Citizens Advice training certificate and a Citizens Advice generalist  adviser certificate on completion of training


Before you apply

Please apply through Reach in the first instance.  Shortlisted candidates will be asked to complete an addtional application form and attend a face to face interview.

  • Campaigning
  • Children / families
  • Community safety / victim support / domestic violence
  • Counselling / advice
  • Financial inclusion
  • Housing and homelessness
  • Human rights
  • Local / community
  • Physical disabilities
  • Poverty relief
  • Voluntary sector support
  • Organisation type: 

     At Citizens Advice Bromsgrove and Redditch we believe no one should have to face problems without good quality, independent advice.

    That’s why we’re here: to give people the knowledge and...