As a Donor Relationship Co-ordinator, you will play a crucial role in managing relationships with our donors, ensuring we value and appreciate them, whilst forming & implementing a strategy to keep them donating.
Plateful café is a refugee-led charity working with refugees to share cultural dishes from their home countries. They are paid a living wage and provided with tailored training to improve on their existing culinary abilities. We operate at markets, catered events, and pop-ups.
Job Description
As a Volunteer Donor Relationship Co-ordinator, you will play a crucial role in forming and maintaining relationships with our donors, ensuring they feel valued and appreciated, whilst forming & implementing a strategy to keep them donating. This role would suit someone who is confident, enthusiastic about building strong connections, and passionate about the welfare of refugees & asylum seekers.
Key responsibilities
- Identify and approach local high net worth individuals/businesses to approach for a regular donation
- Develop a donor relationship strategy aimed at maximising engagement and satisfaction.
- Manage the thanking of our existing donors for their contributions (& send seasonal cards/other personalised messages to maintain positive relationships).
- Supervise and build relationships by engaging with donors via phone calls and emails to understand their motivations for donating and gather feedback used to improve our efforts.
- Utilise strategies to encourage previous donors to continue their support.
- Keep detailed and accurate records of all our donor interactions to ensure we have up-to-date information on our supporters.
- Create and distribute surveys to gain insights into our donors’ needs and expectations.
- Further down the line, host webinars or live Q&A sessions to answer donor questions and provide updates on our work.
Personal qualities
● Previous experience in a coordinator/supervisor/managerial position
● Excellent organisational skills & able to manage donor operations
● A confident individual comfortable engaging with a diverse range of people
● Pro-active approach and work with minimum supervision
● Strong communication abilities
● Proficiency with google docs/sheets
Commitment
Minimum 2hrs per week - remote role
This role would suit someone who is confident, enthusiastic about building strong connections, and passionate about the welfare of refugees & asylum seekers.
Personal qualities
● Previous experience in a coordinator/supervisor/managerial position
● Excellent organisational skills & able to manage donor operations
● A confident individual comfortable engaging with a diverse range of people
● Pro-active approach and work with minimum supervision
● Strong communication abilities
● Proficiency with google docs/sheets
Every penny raised is a positive step towards enabling our projects to take place. You will also be contributing to an organisation that promotes equality for all.
