At a glance

Skills

Database / CRM development
Digital and IT strategy
Project management / Product owner
Software and web development

Where

Leicester, LE1 1RE

Mainly at home

Travel limit? 50 miles or less

Time

Mostly during office hours Estimate of time needed:
1-3 hours / week

Visitors from Fifth Day

Welcome to Reach Volunteering. We are a community and registered charity that connects people, skills and good causes.

To apply for this role, and any other on our platform, you need to be based in the UK, have at least three years of experience using the skills you wish to volunteer in a professional capacity or have lived experience (for trustee roles). Read more about our criteria.

The Digital Officer will focus on managing our digital platforms, supporting processes with Wix, JotForm, and Power Automate, ClickUp and Sharepoint and ensuring support for our internal and external users.

What will you be doing?

Customer Queries: Record, escalate, and resolve queries related to our website, Click Up, eForms, SharePoint, and other key products.
Content Management: Use content management systems to create, review, and update online content based on user research, testing, feedback, and analytics.
Website Management: Oversee the management of our website (Wix), including updates and maintenance.
eForms: Build internal apps and processes for management of the organisation, in particular, monitoring and evaluating.
Power Automate: Support and optimise processes through workflow automation.
Collaboration: Work with subject matter experts to ensure the accuracy, relevance, and timeliness of digital content.
Maintenance: Perform regular site maintenance, including link-checking, accessibility checks, site reliability, archiving, and audience usage analysis.
Technology Awareness: Stay informed about technology advancements and make recommendations to enhance our digital offerings.
Compliance: Work within legislative frameworks and adhere to our Equal Opportunities, Health & Safety, and other relevant standards.

What are we looking for?

Basic Technical Skills:
- Familiarity with content management systems (e.g., Wix).
- Basic understanding of workflow automation tools (e.g., Power Automate).
- Experience with collaboration tools (e.g., ClickUp, SharePoint).
Problem-Solving:
- Ability to troubleshoot and resolve technical issues.
- Analytical skills to evaluate and improve digital processes.
Attention to Detail:
- Ensuring accuracy and relevance of digital content.
- Performing regular site maintenance and checks.

What difference will you make?

As the Digital Officer in a charity with minimal tech processes can this role will significantly boost efficiency by automating tasks and centralising information. Improved communication and data management leading to better decision-making and stakeholder engagement. Regular website updates ensure a user-friendly experience, while compliance with standards and robust security measures protect the charity. Staying current with technology advancements enhances operations and outreach. Overall, this role increases productivity, impact, and strengthens relationships with donors, volunteers, and beneficiaries, making the organisation more effective and resilient.

Before you apply

Please apply by submitting your CV and answering these questions:

1. What is your overall experience with digital platforms? Please include any relevant roles, projects, or tasks you have undertaken.

2. What motivates you to volunteer for a charity, and how do you see technology supporting our mission?

About Kainé Management

Causes

Black, asian and minority ethnic groups

Local / community

Older people / later life

Training / employment support

Young people

Organisation type:

Not for profit

Kainé is a community charity that focusses on improving the lives of our neighbours. Over the last twenty years we have worked to support those from various backgrounds to improve their social...

Digital Officer to improve our tech environment