Customer Experience executive

Customer Experience executive

Ongoing role
J69900
At a glance

Skills

  • Copywriting / Journalism
  • User research

Where

Aylesbury, hp21 9jj
Mainly at home
Travel limit? No

Time

Either in or out of office hours Estimate of time needed:
3-7 hours / week or 7-15 hours / week

We are launching our multi-supportive health-tech platform, we need an experienced volunteer as a Customer Experience Executive to assist with onboarding new users and handle emails enquires and raising public awareness.

What will you be doing?

We are looking for an individual with some office administration and member/customer service experience and assist with the following .

  • Being the point of contact for membership enquiries
  • Maintaining a membership database on our CRM (Hubspot), issuing monthly member reports
  • Helping to develop activities to increase our level of membership
  • Drafting our monthly membership newsletter 
  • Coach customers to be product experts, creating awareness about new and existing features/functionalities that can fulfil their specific business needs
  • First-line support for clients
  • The key point of contact for clients
  • Be the voice of the customers internally, sharing process improvements, feedback, needs/issues into the internal ecosystem, contributing to achieve better solutions and drive growth
  • Provide an excellent customer experience for all accounts, by anticipating and resolving customer issues in a manner that exceeds customer expectations.
  • Master conversational sales and marketing practices
  • Bring your thinking, strategy and ideas to the team to advance our creative culture and vision for the future.

What are we looking for?

We are looking for a volunteer with the following or any of the skills and experience 

  • Good organisational skills and a high level of accuracy to details 
  • Happy carrying out tasks independently and as part of a team
  • Experience and confidence in working with data and sensitive information
  • Good IT skills including Microsoft Word and Excel and able to use databases and CRM
  • Experience of using databases/CRM systems
  • Knowledge and understanding of the Data Protection Act 2018 and the General Data Protection Regulations (GDPR) and how they apply to the role
  • Persuasive and compelling written and verbal communication
  • Self-starter, solutions-driven and a good team player
  • Strong business acumen
  • A flair for creativity and keenness to do things differently
  • Strong project management skills
  • B2B Communication skills
  • Able to communicate with members & businesses in a professional & effective manner
  • A strong customer focus
  • Good oral and written communication skills
  • Able to plan, organise and prioritise work effectively
  • Able to meet deadlines whilst ensuring a high quality of work
  • Able to work flexibly and effectively as part of a team
  • A lively and professional approach to work

Advantage skills 

Customer engagement, membership engagement, customer service experience

What difference will you make?

With your experience and input, you will have the opportunity to be directly involved in the direction of a start-up whos aims is to improve carers quality in paid in the health sector and career opportunities—a change in the way the care profession is perceived.
Increase and champion a better way to manage health care service with the advancement and support of technology.
The task ahead is immense and has never been done before. But with the right team, anything is possible.

What's in it for the volunteer?

This role would suit someone who has experienced with their loved ones using any of the following service personal assistant carer, care agency or a care home and wants to make positive change. By being a Volunteer, you can make a real difference in an area that needs massive reform and direction.
We have a moral obligation to make the world a better place. And the only way we are going to do that is by doing it together. We also hope that with the experience the volunteer brings to grow our start-up, this role might develop to a paid position with all its benefit, that might interest the volunteer wise

Causes
  • Health and well being / research and care
  • Local / community
  • Mental health
  • Older people / later life
  • Social care
  • As a Healthcare Tech start-up, we bring healthcare and technology together to connect service users with professional carers to offer a seamless provision of services, all in one place.

    We...