At a glance

Skills

Database / CRM development
Bookkeeping
Financial management
Data analysis
Market research
Research (qualitative / quantitative)

Where

Sheffield, S12BJ

Remote opportunity

Time

Mostly during office hours Estimate of time needed:
1-3 hours / week or 3-7 hours / week

Extinction Rebellion Global Support is looking for a proactive CRM Specialist to manage and optimize our CRM platform, ensuring data integrity and using CRM tools to enhance customer engagement and support growth.

What will you be doing?

CRM System Management: Oversee and maintain the CRM platform (EspoCRM/Salesforce), ensuring it supports the needs of various teams and users.
Data Integrity: Ensure customer and lead data within the CRM system is accurate, organized, and consistently updated.
Customization and Configuration: Collaborate with teams to configure and customize the CRM system, including creating fields, workflows, and reports.
User Support and Training: Provide ongoing support to end-users, troubleshoot issues, and conduct training sessions to optimize CRM usage.
Reporting and Analytics: Generate reports and analyze CRM data to track KPIs, customer trends, and sales metrics.
System Integration: Work with IT and other departments to integrate the CRM with other software tools, ensuring seamless data flow and enhanced automation.

What are we looking for?

Proficiency in Salesforce, EspoCRM or similar CRM platforms.
Strong communication and interpersonal skills.
Analytical mindset with the ability to interpret and act on data.
Self-driven with a strong sense of ownership and responsibility.
Experience in customer-facing roles or marketing automation is a plus.

What difference will you make?

As a CRM Specialist with Extinction Rebellion Global Support, you will have a direct impact on the movement's ability to engage with supporters, track key metrics, and drive meaningful action. By optimizing the CRM system and ensuring data accuracy, you will enable better decision-making and enhance communication across teams. Your work will help streamline processes, improve customer relationships, and support the growth of the movement. Ultimately, your efforts will contribute to more effective campaigns, stronger community engagement, and a greater collective impact in the fight against climate change.

About Extinction Rebellion Global Support

Causes

Climate action

Environment

Voluntary sector support

Organisation type:

Small or unincorporated organisation

Purpose

Global Support exists to support Extinction Rebellion groups internationally, facilitating the flow of resources and material between groups and offering support in the form