County Co-ordinator AbilityNet ITCanHelp - Surrey

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Organisation: AbilityNet

Location Whole region, Surrey, CV34 5JL
Where the role is based Mainly at home
Travel limit No limit
Opportunity type Ongoing role
Reference number J54620

Opportunity description

As an AbilityNet County Co-ordinator you would be in charge of a regional team of volunteers who change the lives of disabled and older people by providing IT Support in their homes.

The role

Your principle accountabilities:

  • Allocate client requests to your team of ITCanHelp Support Volunteers

  • Liaise with clients (older and disabled people) to provide updates on volunteer availability and any issues with resourcing that may delay visits

  • Assist in the recruitment of IT Support Volunteers by contacting volunteer bureaus and similar local organisations

  • Contact and interview potential volunteers to assess their suitability

  • Support new volunteers through their Induction and first few visits

    • Support and motivate the volunteers within the designated county through regular team meetings and contact

  • Assist in creating local awareness by publicising the network to disability charity organisations, libraries, community centres etc. to include a minimum of 1 event per year

    • Support AbilityNet with the delivery of ad-hoc projects as and when required

    • Available to attend ad-hoc company events or meetings

    • Support/buddy other County Coordinators as necessary

    • Highlight any issues in recruitment, marketing or client service to Free Services Admin team

    • Return monthly stats on new clients and assists made

    • Review monthly figures and trends and react appropriately with promotions and recruitment to fill gaps in service

    • Approve volunteers expenses

    • Adhere to all AbilityNet policies as set out in the Induction pack

    • Undertaking client visits to provide IT support (optional)

Required skills

  • Computer support
  • Advertising
  • Lecturing / public speaking
  • General management
  • Volunteer management
  • Mentoring / coaching
  • Training

Person description

  • Demonstrable experience in project management
  • Good communication skills: phone, face to face, email
  • IT skills/knowledge to enable support of IT support volunteers and clients
  • Access to a computer and email facilities.
  • Commit, on average, 3-4 hours per week, but work is flexible depending on client requests/needs



  • Knowledge of assistive technology e.g. Voice Recognition software
  • Previous volunteering experience or work with disabled or older people

What impact the opportunity will have

Many disabled people and older people struggle to get the most from technology and need a trustworthy helpful person to offer independent advice and day to day tech support. AbilityNet's ITCanHelp volunteers provide one-to-one support to disabled people and older people, through home visits and remote support. As a County Co-ordinator you will help people with so much more than just technology. Computers can help people to gain or regain their independence by shopping or banking online, it can prevent isolation as the internet can connect them via email and Skype to family and friends, and it can even provide people with something relaxing and fun to do with games to play and radio and tv online, amongst other things. When something goes wrong with their technology suddenly all this is taken away, and we help to give it back.

Here's what one of our clients said “I thank you so much for sending Peter to set up my laptop, I can’t tell you how much it means to have someone at your side to explain everything so clearly.  It’s always difficult to get someone around here they all charge well over £100 which as a widow I cannot afford, so your charity is a god send for people like me living alone and disabled. I have lots of friends all very kind but I can’t keep asking for help, they all have such busy lives.”  

What’s in it for the volunteer?

As part of our ITCanHelp service we offer the chance to work with disabled and older people and make a real difference to their lives. There's the chance to network with other IT professionals as well as training on disabilities and adaptive technology. We have recently become part of the Digital Champions scheme a lottery funded collaboration that offers industry recognised online training.

Time commitment

Either in or out of office hours

Approx 3-4 hours per week.

Other details

  • The work is unpaid but travel and other expenses incurred on behalf of ITCanHelp will be reimbursed in accordance with the organisation’s Expenses policy.

  • Due to the fact that applicants will be working with vulnerable adults, they will be subject to a Basic Disclosure check by the DBS (England and Wales) or PVG (Scotland) before appointment is confirmed. This will be renewed every 2 years (at no cost to volunteer).