Our fully equipped opticians for people experiencing homelessness, located at the Compass Centre, is looking for a volunteer Clinic Manager to run a weekly opticians clinic. The clinic runs on Friday mornings.
What will you be doing?
We need someone to run the clinic and support optometrists and assistants. You do not need opticians experience for this role, as we will train you, just an ability to learn the practicalities and procedures of running an opticians clinic and to use online systems.
Clinic runs currently Friday each week 10.00 am – 2.00 pm. Ideally you can attend weekly or fortnightly.
You will work with professional optometrists who will maintain the clinical standards while you will work alongside clinic assistants to maintain all other standards. You will be supported by Vision Care for Homeless People's staff team.
If you have no experience in an opticians, you will start as a clinic assistant to learn the ropes. You will be welcoming patients, registering them into the patient management system, helping them to choose spectacles, ordering, fitting and repairing glasses.
Soon you will take on the wider practicalities and administration of running a clinic, as clinic manager. You will train and support the clinic assistants to ensure all administrative procedures are completed and the clinic runs effectively from week to week.
With experience you may take on clinic management team functions which include:
1. Meeting, interviewing, inducting, training and supervising the team of volunteers and students who work in the clinic.
2. Training and mentoring the team to deliver accurate clinic processes, excellent service and good communication with patients, centre staff and volunteers.
3. Ensuring all administrative and clinic standard procedures are followed.
4. Processing and monitoring clinic data, tracking, ordering and NHS forms using online patient management system.
5. Advising on and troubleshoot problems with glasses, orders, collections and follow up of non-collections.
6. Ensuring the clinic has everything it needs to run. Arranging for new stationery and supplies. Arranging upkeep of the clinic facilities, equipment and environment.
7. Acting as local health and safety contacts for receiving and processing concerns or incident reports. Co-ordinating local risk mitigation actions.
8. Undertaking occasional branch audits, such as local risk assessment, Quality in Optometry checks, infection control.
This is a challenging role involving learning new skills, troubleshooting and being part of a team which delivers a practical and important service for homeless people. You will see the results of your work on the faces of clients when they receive a pair of glasses; often a really significant step in putting their life back together again after experiencing homelessness.
You will join a community of over 100 volunteers delivering this vital service in cities across England.
You will receive training on Safeguarding, Infection Control, Data Protection and the Blink patient management system.
The clinic and its procedures follow Covid infection control recommendations from the General Optical Council and NHS England.