At a glance

Skills

General / operations management
Volunteer management
Health and safety
Safeguarding

Where

Rugby, CV21 2JT

Mainly at the office

Time

Mostly during office hours Estimate of time needed:
3-7 hours / week or 7-15 hours / week We request a minimum of two hours a week from our regular volunteers, but we can be flexible.

To ensure all fire, health and safety regulations are compliant and manage the charity premises based in the Rugby Central Shopping Centre, Rugby. Also to manage volunteer team who are in the centre to ensure the centre is well ran.

What will you be doing?

Delivering excellent customer service to all stakeholders using our premises
Managing the team of volunteers that are in, ensuring there is enough team for each job, they have correct supervision and lunch breaks
Handling customer complaints/ refunds in the shop/community café
Being responsible for the day to day operation of the centre
Ensuring all Health and Safety procedures are adhered to
Ensuring any maintenance tasks are completed or passed on to the right people.

You will be working with other volunteers in a customer service environment, and with our service users when they are in our centre.

What are we looking for?

As this is a customer relationship type role you need to be highly presentable and possess good communication skills
Basic IT knowledge
Volunteer management experience
The ability to prioritise tasks
Knowledge of health and safety
Knowledge of Fire Safety
Certification or willingness to gain certification in basic First Aid
An interest in, and commitment to Shine A Light

What difference will you make?

Your skills will improve our day to day running, ensuring good health and safety, fire safety and general management. Your help will enable administrative team to focus on other aspects of running the charity.

Before you apply

Shortlisted candidates will be asked to fill in an application form for our records. You will be invited to an induction day, where you will receive basic training and have an informal interview. This will be lead by our CEO and is an opportunity to find out more about what we do, and meet some of out team.

About Shine A Light Childhood Cancer Support

Causes

Children / families

Health and well being / research and care

Young people

Organisation type:

Charity

We are a local cancer charity working to improve the mental health and wellbeing of children and young people across Coventry and Warwickshire who are struggling with their cancer diagnosis and...

Centre Manager