Are you passionate about helping animals in your community? Join RSPCA, lead our Animal Welfare programs and see directly how much impact you can make with a computer, a phone and lots of determination.
We are looking for volunteers to run our animal welfare programs. These may include offering discounted Neutering, managing colonies of feral cats, or guiding people on how to adopt a dog. You will have direct contact with the public, work closely with local vets and liaise with the RSPCA Inspectors. You will be dealing with all the enquiries we receive via email and deciding how we should respond. In some cases it will be walking the person through the steps of our current programs, in other cases it will be working out how to respond to an unusual request - no two days will be the same.
This is a co-ordinating role which can be done remotely with a computer and a phone. If you live locally, you may also want to meet vets or other partners face to face to better understand their operations and build partnerships. You will be the beating heart of our contribution to animal welfare in your community. You won’t be on your own. You’ll be joining a team of motivated people who use their skills and love of animals to do something meaningful and have fun at the same time.
You’ll monitor our public email account and respond to all enquiries. You will co-ordinate with the public and local vets to execute our current animal welfare programs such as neutering and microchipping. This involves checking to see if an applicant meets the program criteria, finding a local vet who can help, and arranging vouchers to pay for the services. When enquiries are beyond the scope of our current programs you will guide people on where to go for help, or ask RSPCA Inspectors for their guidance (technical training will be provided) and keep records of the enquiries and your response. This role can be done remotely and is completely flexible based on how much time you have and when you are available.
We are looking for an experienced administrator who is used to managing many things at the same time, co-ordinating people to complete a task. Someone who is organised and keeps accurate records, and communicates precisely, matching their tone to the situation. You will be diligent, detailed, good with people and get things done. Perhaps you have experience in managing confidential information or building partnerships with external organisations to improve the service offering. You will be passionate about animal welfare and ready to make a difference.
Diversity is our strength. We support every type of animal and we seek every type of person who wants to work with like minded people to improve animal welfare. We are a team, we support each other and learn from each other, and we want to work with you. We want your skills and motivation and your ability to get things done. Together we can make a real difference.
Animal Welfare programs are at the heart of everything we do, so you will be part of the most important work in the Branch and directly see the positive impact we make.
