We recognise that many concerns will be raised informally, and dealt with quickly.
Our aims are to:
- resolve informal concerns quickly
- keep matters low-key
- enable mediation between the complainant and the individual to whom the complaint has been referred
Reach is, however, aware that this is not always appropriate or possible. For these rare occasions, we have a formal procedure designed to resolve complaints as quickly and fairly as possible. The formal complaints procedure is intended to ensure that all complaints are handled fairly, consistently and wherever possible resolved to the complainant's satisfaction.
You may download a copy of our formal complaints procedure in the Resources section below.