TrusteeWorks Service Coordinator

Salary: £23,000 FTE 

Hours: 28 - 35 hours p/w negotiable

Work pattern: We’re happy to consider any pattern of longer / shorter days, school hours etc. The team works remotely with most of us meeting up in London every Tuesday but we can consider candidates who want to travel into London less often.

Line Manager: Head of TrusteeWorks

Benefits: Include 5% pension contribution and 26 days annual leave, plus bank holidays and additional leave at Christmas. Please see the person specification at the bottom of this page for more details. 

About Reach Volunteering

Reach is the leading skills-based volunteering charity and the UK’s single biggest source of trustees for the voluntary sector. Our Vision is to create a thriving, fairer and sustainable society. 

The Team

The TrusteeWorks team generates income for Reach and plays a key role in supporting Reach’s work. The TrusteeWorks consultants deliver our trustee search service, working with a wide variety of charities and not-for-profits to find the trustees they need to ensure strong leadership and effective governance.

The Role

We want to grow; offer our service to more clients and generate more income for Reach’s fantastic work. We’re looking for a Service Coordinator to support our Consultants, helping them deliver our trustee recruitment service, and to handle essential administrative tasks that ensure our clients and candidates have a great experience.

You’ll be attending briefing calls with a view to managing ongoing communication with clients; searching for candidates using the Reach website and Linkedin, and helping manage the application process. Also, producing candidate packs; researching prospective clients and helping us with all the day-to-day admin that underpins our service. It’s a role right at the heart of the team and you’ll learn a lot about recruitment, the charity sector and trusteeship.

We’d love this person to progress into a full Consultant role. We’ll provide plenty of training and encouragement and there will be lots of opportunity to develop your skills and increase your level of responsibility over time. 

Who are we looking for?

Perhaps you work in an administration role, want to progress and know you would really thrive in a values-driven environment where you’re using your skills to make a difference. Maybe you’re supporting a client-facing team and you’d relish the opportunity to have more direct client contact. You’ll definitely have great communication skills and thrive in a small organisation where a flexible approach is key.

Reach Volunteering is committed to becoming a more diverse, inclusive and equal organisation, and to helping to increase equity, diversity and inclusion in civil society. We have put equity at the heart of our new vision, values and beliefs. You can read more about our EDI journey, and our vision and values, below. 

We welcome people of all backgrounds, identities and experiences. We would particularly welcome applications from candidates who are disabled, Black, Asian or from other minoritised communities, who identify within the LGBTQIA+ community, or identify as from a lower or disadvantaged socioeconomic background as these groups are currently under-represented on our staff team.

How to apply  

We want to make our recruitment process as fair as possible, and to reduce biases. We will be anonymising applications and shortlisting based on your response to the questions below.

We encourage you to review the job description - linked at the bottom of this page - and in particular the person specification, when answering our questions.  

We design our questions to test for the experience and attributes we list in the person specification and we do not look at your CV in our initial shortlisting.

To apply, please send your answers to the following questions as a Word document:

  • Tell us what appeals to you about this role and why you are a good fit. (Word count up to 250).
  • Describe briefly your experience of working in a customer or client-facing role and explain how it’s helped you develop time management; flexibility and research skills. (Word count  up to 250).
  • Describe an achievement that you are particularly proud of. It can be from your experience of work, education or volunteering. Tell us what you did and how you did it.  (Word count  up to 250).

These questions are designed to test the qualities we are looking for, not candidates’ ability to use AI. We are interested in your real-life work experiences and what you have learned so please be specific.

We are committed to making every reasonable adjustment to the recruitment process so as to accommodate people with disabilities. Please contact Rachel in the first instance to discuss any adjustments at

Please send your CV and answers to the above questions to

If you have questions or would like to speak to us before you apply, please contact Rachel Ord, Head of TrusteeWorks, on

Closing date for applications is March 26th, 2024. We expect to hold first-stage interviews on Zoom / MS Teams, on April 3rd & 4th.


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